RCS DISAPPOINTING CASH APP AND SERVICE

I used the app last week to get cash. It took the money from my rcs credit card but i didn't receive the money in my bank account. Its been almost a week. I also sent a request with the same details for someone at RCS to contact me, no one is interested. I called the RCS number and i keep getting transferred between this person and that person, each call i made was over 30mins long just waiting but each consultant that answered couldn't help and said hold on while we transfer you. Very disappointed in the service and i better NOT be held responsible for money i didn't recieve.