RCS / Dion Wired - Worst service EVER!

I found out in January 2019 that ***** to the value of R5000 had bee committed on my account. I submitted all required documentation on 11 February 2019 to dispute this *****. Since then, I never received any communication from RCS or Dion Wired. I sent multiple e-mails and tried calling the call centre may times - all to no avail. EVENTUALLY on 20/08/2019 I kept on the call centre line until someone answered. It was then disclosed to me that the investigation had been concluded in April and it was found that I am not liable. FOUR MONTHS after the case has been concluded, not one single person had made contact with me. I then requested an updated statement (since I had not received one since March), and to this day I am still waiting. Pathetic service, useless systems. I am embarrassed on your behalf that you provide such poor customer service.