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Nkosi N

1 reviews | Active since May 2019

12 Dec 2019, 15:17

RCS-Dion Wired Enable ***** on customer accounts

What must I do to close the account?

There was a ********** transaction in 2018 on RCS-Dion Wired account I closed 3 years ago. I sent documents (Affidavit and ID) over and over. It was only resolved after 2 months of following up twice a week.

I am now receiving statements again for the same account, which show that my account is still open. I also requested that a credit limit be reduced to R1.00 while RCS tries to close the account, this was never done too.

I will never recommend RCS or Dion Wired to anyone.

0
Replies (2)
RCS
RCS's reply12 Dec 2019, 15:56
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


RCS
RCS's reply19 Dec 2019, 12:42
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS