KR
Kholofelo R
1 reviews | Active since Feb 2015
24 Jan 2020, 08:37
RCS DELAYING CLOSURE OF ACCOUNT FROM DECEMBER 2019 IN ORDER TO MILK ME R70 PER MONTH
I have been trying to close off my credit card with them. They have been playing some delaying tactics from December 2019 because they have some monies to refund me. Now they want me to send the proof of payment of the settled amount. Funny, they also attach a clause that they will be charging R70 on credit balances. Which means they are intentionally delaying my refund so that they can milk me R70 every month until the amount they have to refund me is depleted then i will start to incur monthly charges. I refuse this ****************!!! I want my money RCS!!!
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Replies (3)0
Replies (3)
RCS's replyOfficial
24 Jan 2020, 08:43Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's reply24 Jan 2020, 08:43
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
KR
Kholofelo R's updateReviewer Update
24 Jan 2020, 10:50I want my refund, put pressure on your people the same way they were harassing me to a point i ended up setting the account. I also dont expect to be charged that R70 on my credit balance because the delay is on RCS's side. I want my full refund.
KR
Kholofelo R's update24 Jan 2020, 10:50
Reviewer Update
I want my refund, put pressure on your people the same way they were harassing me to a point i ended up setting the account. I also dont expect to be charged that R70 on my credit balance because the delay is on RCS's side. I want my full refund.
RCS's replyOfficial
26 Jan 2020, 15:10Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS
RCS's reply26 Jan 2020, 15:10
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS