RCS deduct money for airtime but not load the airtime. No reaction on my complaints.

Item: RCS
Rating: 1
Author: Pieter C

I have purchased R250 vodacom airtime via the RCS app. Money was deducted but the airtine was never loaded unto ny vodacom cellphone. I have phoned RCS and they said that they will escalate the problem to their IT department. My money will be credited. Nothing happened. I then lodge an online complained in RCS website about the matter and still no responce. Now I have paid for something I did not get!!!

Helpful (0)

Replies (2)

RCS's replyOfficial

29 Mar 2020, 09:13

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply29 Mar 2020, 09:13

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's replyOfficial

16 Apr 2020, 12:50

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply16 Apr 2020, 12:50