RCS debt protection delays.

This is my second review of RCS. I have now been waiting for my credit cover to be approved for so long that a third payment has been taken from my account putting me further in debt with FNB. My latest application was nearly a month ago. All of the correct paperwork was sent in timeously. You have used covid 19 as an excuse for over 2 months now. I have received notification that my application has been received by email and I have called on a recorded line TWICE and it has been confirmed that my application has been received. Even with Covid 19, there is no way that this application should be taking this long. The latest application was nearly a month ago. Why am I being ignored? Why is my application being sidelined? I have faithfully paid every month towards my credit cover but now you are delaying me into debt. My current debt with FNB is entirely your fault. I postponed my previous contact with the ombudsman because you said you would sort it out but now that I am in debt to FNB because of you, I no longer have a choice. These delays are tactics. You are forcing me into debt. I’m fairly sure that is *******. No more covid 19. I need the credit cover that I have been paying you for.