RCS DEBITED MY PAID UP ACCOUNT WITHOUT PRIOR NOTIFICATION

Paid up account, in credit suddenly debited for "admin fees". No notification, or prior warning. Asked them to return the amount debited and told it can't be done. Told RCS to close my account because they have ********ly taken my money. They close that account AND another, wthout my consent. They CHASNGE my account details on teh open account so I have no view of teh current balance. Ask for all contact to be in writing so that there is a true records of events, but they keep phoning. Ask for ONE consultant to contact m,e but the complaint being bounced between FIVE different consultants and the complaint is still not resolved. Reported beginning May it is now mid July. I STILL can't see my blanace and whether they are contuing to deduct "admin fees". The money taken from teh other account that I closed is still in limbo.