NP
Noleen P
1 reviews | Active since May 2019
17 Jan 2020, 08:32
RCS
Good Day I have a RCS account, I always pay at least a week before its due. I paid my account on the 23rd December but I am being harassed they claim I did not pay. I got emails, phone calls at least three times a day and SMS's from 4:30 in the morning. The way I am being treated is shocking, I have a great credit record. I am going to be very upset if this affects that as this is not my fault I paid. I am not liable for any interest and I hope I do not have to fight with them about that as well.
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
17 Jan 2020, 10:58Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply17 Jan 2020, 10:58
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
NP
Noleen P's updateReviewer Update
22 Jan 2020, 08:48Good Day
I still have had no feedback. I am still receiving three phone calls a day, my first call was at 7:45 this morning. I am very stressed out about this as it is almost time for my next payment and this has still not been resolved. I am not liable for any interest I actually want that in writing as payment was made well in advance. This was no fault of mine.
I still have had no feedback. I am still receiving three phone calls a day, my first call was at 7:45 this morning. I am very stressed out about this as it is almost time for my next payment and this has still not been resolved. I am not liable for any interest I actually want that in writing as payment was made well in advance. This was no fault of mine.
NP
Noleen P's update22 Jan 2020, 08:48
Reviewer Update
Good Day
I still have had no feedback. I am still receiving three phone calls a day, my first call was at 7:45 this morning. I am very stressed out about this as it is almost time for my next payment and this has still not been resolved. I am not liable for any interest I actually want that in writing as payment was made well in advance. This was no fault of mine.
I still have had no feedback. I am still receiving three phone calls a day, my first call was at 7:45 this morning. I am very stressed out about this as it is almost time for my next payment and this has still not been resolved. I am not liable for any interest I actually want that in writing as payment was made well in advance. This was no fault of mine.
NP
Noleen P's updateReviewer Update
27 Jan 2020, 10:09Two weeks and still no feedback. I actually do not know what to do anymore!!!
NP
Noleen P's update27 Jan 2020, 10:09
Reviewer Update
Two weeks and still no feedback. I actually do not know what to do anymore!!!
NP
Noleen P's updateReviewer Update
04 Feb 2020, 10:58It is the 4th week now ….
NP
Noleen P's update04 Feb 2020, 10:58
Reviewer Update
It is the 4th week now ….
RCS's replyOfficial
09 Feb 2020, 10:40Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply09 Feb 2020, 10:40
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS