RCS - **************** & INCOMPETENCE IN THE WORST FORM!!

Yeah, right... "I" should call, so that I can waste lengthy periods and tons of money on telephone expenses, only to be cut off, left no further advanced, yet so aggravated! As for your suggestion to email, your email address supp**** herein has been blocked, so I am unable to view it. How about YOU PEOPLE TRYING TO CALL ME, since YOU created this mess and fixing it should NOT be at MY expense, but YOURS!!! THE ETHICAL THING TO DO IS TO CONTACT ME (AS PROMISED BY NAWHAAL) in an EFFORT to resolve. You ************, ********* people DON'T seem to care, while trying to ***** from me when THIS ACCOUNT SHOULD BE CLOSED AS INSTRUCTE!!

After my previous post regarding this ************ company who are LITERALLY ******** me, I received an email from Zimkitha last night, justifying the UNDUE monies being billed to me, accordingly: A - She says that the SIX MONTHS INTEREST FREE account which I held, is an interest bearing account, which is FALSE! B - She says that the fees being charged are "service fees," yet NO service fees apply to accounts which hold a ZERO balance, so that is yet another LIE. C - She says that the fees are incurred due to the consumer protection insurance, which I did NOT have on the account (HENCE having PERSONALLY paid the account in FULL during the first three months of the COVID-19 pandemic and NOT having had the luxury of the insurance having covered same... Duh!) and this is because I had provided Edgars of PROOF OF INSURANCE in February 2020 when the consumer protection insurance was CANCELED... Yet again, another LIE... Seems that she is literally SCROUNGING for reasons to incurr UNDUE billing, but CAN'T MAKE UP HER MIND WHICH "ONE" of those reasons are the ACTUAL reason for the UNDUE fees, since if you add ALL of those together, then I would be charged a lot more than I have been billed thus far for an account which was PAID IN FULL AND OUGHT TO BE CLOSED AS PER INSTRUCTIONS WHICH THEY IGNORE. This ************ company has been charging me the exact amount of monthly service fees which do NOT apply to accounts with a ZERO BALANCE and Nawhaal at RCS has CONFIRMED this, yet they have the AUDACITY to IGNORE my efforts and requests to rectify this. Instead, this morning, they send me a text message informing me that the fees have now GONE UP to R 30.00 per month, yet I have instructed them to CLOSE THE ACCOUNT. Why are my institutions being IGNORED?? AM I FORCED to hold an account with/do business with an ************ company which I wish to have NO dealings with??? Clearly Zimkitha has responded without even bothering to READ the complaint CRITICALLY!!! She is blowing hot air, which is so typical of the PATHETIC LACK OF SERVICE, we as South Africans are FORCED to tolerate!! This company is behaving like a bunch of *******, continuing to charge me monthly fees on an account which they were instructed to CLOSE. Telephone records will confer! For an financial institution, they seem rather DESPERATE to MANIPULATE funds from innocent (and UNSUSPECTING, or NAIVE consumers) and this leaves one to wonder about the SOURCE of their wealth to BEGIN with. Zimkitha, your email response is PATHETIC , FROUGHT with FALSE ALLEGATIONS, of which you CAN'T seem to DECIDE which ONE ACTUALLY APPLIES, so merely list ALL the GENERAL reasons for POSSIBILITY of fees being charged, without giving a damn to INVESTIGATE the account in order to ESTABLISH that NONE of those reasons ACTUALLY apply to MY account! What a PATHETIC excuse of an "attempt to "resolve" an issue! Shows that you just DON'T give a damn and instead, in your attempt to simply BRUSH ME OFF WHILE TRYING TO ****** FURTHER MONIES FROM ME, you only AGGRAVATE the consumer even MORE! REMIND consumers WHY you have the position which you hold again? There are so many COMPETANT people who would LOVE to do JUSTICE to your portfolio of employment! Despite NUMEROUS REQUESTS you people also simply REFUSE/FAIL to CALL me in order to DISCUSS the matter! Yet I have wasted so many calls trying to get resolve from you people, all of which have been in VAIN! Just absolutely PATHETIC!!! AS PER MY EMAIL RESPONSE TO YOU ZIMKITHA, CALL ME IF YOU WOULD LIKE TO ESTABLISH THE ACTUAL SCENARIO (proof, dates, references, people spoken to etc) REGARDING THE ACCOUNT INSTEAD OF SIMPLY SUCKING ******* FROM YOUR THUMB!!!

These people are *****!!! STILL nobody has called me to discuss in a bid to resolve the matter!!!