RCS Customer Service / Collections Agent

<p>I have lodged a complaint on Hello Peter last week regarding the service I have been receiving from RCS to pay back my refund for the purchase that was returned in April, and some of the money that I have paid already towards this purchase. My account has not been credited yet, but a promise was made yesterday that this will be done tomorrow (30 June 2017). The problem now is their Collections Call Centre agents, they keep on phoning me every now and then, telling that I am in arrears and that I have to make payments to avoid being blacklisted. What's annoying me in this regard is that:</p> <p>1) Why are the Agents calling me on a daily basis, sometimes even twice</p> <p>2) Why are they talking about "blacklisting me", if they have made a promise that they will resolve this by Friday the 30th June 2017.</p> <p>3)They make their problem, my problem. I don't owe RCS any amount, instead RCS should credit the account that's under my name with the amount of the purchase that was returned, and on top of that, deposit the amount that is due to me into my personal account. </p> <p>4)I have been a loyal customer to them, until now. I don't want anything to do with this account. I just want this issue resolved, so I can close this account. </p> <p> </p> <p>I am not a ***** or a ********, please stop treating me like one. I am one individual that always pays her accounts on time, you can even check your records. You can even consult with other companies that I have accounts with, they will also attest to this.</p> <p> </p> <p>Now, my request to you, is to ensure that my name is not blacklisted because of your "own mistakes" and "bad process".</p> <p> </p> <p>Please also ensure that your Collections Agents stop calling me without "facts", and that they must liaise with your finance department for them to be on the same page.</p> <p> </p>