RCS Customer Service Centre Mafia

I have app**** for a Game My Store Card online which was approved and I needed to visit the Game Store to have card issued. A card was issued however the store was u able to assist me to activate the pin in the card and told me to use USSD codes to set the pin on the card. I did so but had no luck to set the pin. I called customer services around between 20-30 times during a two week period trying to set the pin however all the different processes failed and they were to date unable to set a pin on the card. I spoke to one of the many agents Christine Matys and Team Leader Rebetta Langley however none of them could assist. They advised that it is an IT problem and that as a team leader she will escalate the matter and phone me back to resolve the problem. Appointments was made to contact me and have a discussion with IT but the Team Leader Rebetta Langley and Agents Christine Mary’s never kept to the arrangements they made. They have now made this personal and are punishing me for wanting answers and they are unable to assist me. I have been made holding calls in access of 20mins until the call eventually automatically fails. This type of service and behaviour by call centre agents and team leaders is unacceptable and tarnish the reputation on RCS. I am in possession of a card that does not mean anything to me. This type of service is so unprofessional and beyond approach. RCS customer service agents and Team Leaders are not adequately trained to deal with upset and distress clients that are pushed beyond the patient boundary and cannot resolve any complaints or concerns addressed to them. If these agents represents and are co-owners to RCS then I am afraid RCS are in deep trouble that employees conduct of this nature are allowed to continue. This is pure bullying tactics and are unacceptable.