RCS Customer protection loss of income insurance claim..terrible service..

RCS LOSS OF INCOME, CUSTOMER PROTECTION INSURANCE CLAIM UNDER WRITTEN BY GUARDRISK INSURANCE: I HAVE HAD ENOUGH NOW. I HAVE BEEN PATIENTLY WAITING FOR THE INSURANCE COMPANY OF RCS TO COMMUNICATE WITH THE ACCOUNTS AND COLLECTION DEPARTMENT THAT THEY ARE SUPPOSE TO MAKE PAYMENT OF MY ACCOUNT. THEY ASSISTED WITH PAYMENT FOR 3 MONTHS, DUE TO MY LOSS OF INCOME. THEN SUDDENLY.WITH NO COMMUNICATION TO THE CUSTOMER, ME, JUST STOPPED PAYING AFTER 3 MONTHS. NO NOTIFICATION TO SAY THAT THEY ONLY PAY FOR 3 MONTHS UNTIL YOU AS THE CUSTOMER NEEDS TO CALL THEM AND ADVISE THEM TO CONTINUE WITH THE BENEFIT, AS I AM STILL RETRENCHED AND UNEMPLOYED. MY CUSTOMER PROTECTION INSURANCE THAT I HAVE BEEN PAYING FOR YEARS, WITHOUT FAIL, MY ACCOUNT WHICH I HAVE BEEN PAYING WITHOUT FAIL VIA DEBIT ORDER FOR YEARS. NOW ALL OF A SUDDEN I GET A RUDE EMAIL, NUMBEROUS SMSES, TELLING ME I WILL BE HANDED OVER AND MY CREDIT SCORE WILL BE AFFECTED IF I DONT MAKE IMMEDIATE PAYMENT. I THEN CONTACT RCS INSURANCE, AND ASK WHY THEY HAVE STOPPED PAYING CLAIM. THEY TOLD ME, THEY ONLY COVER 3 MONTHS AT A TIME, THEN ITS THE CUSTOMERS RESPONSIBLITY TO CONTACT THEM AGAIN TO REINSTATE IT. I THEN DID SO. SECONDLY, MY DEBIT ORDER WAS NOT AUTOMATICALLY REINSTATED, WHEN THE INSURANCE COMPANY STOPPED PAYMENT OF THE BENEFIT. HOW MUST I SMELL THAT I NOW NEED TO PAY AGAIN??? NO SMS OR COMMUNICATION TO SAY YIUR CLAIM HAS BEEN APPROVED FOR 3 MONTHS RELIEF. AS A CUSTOMER YOU MUST SMELL FOR HOW LONG YOU WILL BE COVERED FOR. NOW MY ACCOUNT WENT INTO ARREARS FOR THE FIRST TIME IN 10 YEARS. THEN I SEND THROUGH COPY OF BANK STATEMENT AND ID AS ASKED BY CONSULTANT. I THEN FOLLOW UP DAILY AND ASK THEM PLEASE ADVISE IF APPROVED AS THERE IS NOW AN ARREARS AMOUNT DUE TO INSURANCE NOT PAYING OR COMMUNICATING WITH ME. THE LADY TELLS ME MAM ITS APPROVED FOR ANOTHER 3 MONTHS...DONT WORRY WE WILL.PAY THE ARREARS AMOUNT. I THEN GET AGAIN NUMEROUS PHONE CALLS, AND SMSES FROM COLLECTIONS DEP FROM RCS TO SAY THEY STILL HAVE NOT RECEIEVED THE PAYMENT FROM THE INSURANCE. THEN I CALL RCS AND THE CONSULTANT ASSURES ME THEY WILL.PAYBI MUST IGNORE THE COLLECTIONS MESSAGES AS THEY ARE COMPUTER GENERATED. I WILL NOT DO THIS AS I AM A LAW ABIDING CITIZEN AND CUSTOMER. I HAVE NEVER NOT PAID. NOW COMES MONTH END AGAIN, MY ARREARS IS DOUBLED DUE TO NON PAYMENT FROM INSURANCE STILL. NO COMMUNICATION FROM INSURANCE TO RCS COLLECTIONS DEP TO ADVISE THEM WHEN THEY WILL BE PAYING MY CLAIM...NOTHING....JUST ONGOING THREATS TO PAY NOW. I HAVE PAID MY INSURANCE PROTECTION FOR YEARS....FOR WHAT....???? TO ONLY BE IMBARRASSED FOR NON PAYMENT. I EVENTUALLY WENT INTO A STORE TO PAY THE INITIAL ARREARS AMOUNT...AND THOUGHT BY THEN INSURANCE WOULD HAVE ATLEAST PROCESSED PAYMENT FOR THE ONE MONTH BY THEN....NOW STILL NOTHING. I HAVE NOW CALLED COLLECTIONS TO TELL THRM I WILL MAKE PAYMENT SEEN LIKE INSURANCE STILL HAS NOT PAID BY FRIDAY. I WANT MY ACCOUNT CREDITED WITH THIS MONEY THAT I HAVE NOW PAID TO KEEP MY NAME CLEAR, AS IT SEEMS THE INSURANCE DEP IS JUST SO RELAXED AND DOESNT CARE ABOUT THE URGENCY FOR THEIR CUSTOMERS PAYMENTA AND DUE DATES. I AM HUGHLY ANNOYED AND EMBARRASSED. THIS NEEDS TO BE RESOLVED URGENTLY PLEASE