RCS customer care

Hi there,

I decided to apply for an RCS Card and I've had nothing but a terrible experience trying to get a query resolved. Firstly, your system for some reason (that no one can explain) does not match my existing info that I sent through when I completed my application. I was therefore blocked from registering on the Self Service website. I've also been unsuccessful in registering on the App on my phone which has become the bain of my existence. I phoned your call center on Saturday when my card didn't work at a shop and was informed it was blocked. I wasted over 25 minutes of my airtime trying to resolve this issue. The account was unblocked when I could verify all my info successfully. I was then again blocked when I tried to register on the App on my phone and after phoning your call center, I was informed of an email address where I should send a screenshot of my error and my ID. The email address the consultant provided wasn't even the correct one! I had to waste time again trying out different ones until it was eventually submitted.

Informing me that I should phone the ***** department when I first received this error was probably the biggest waste of time (that was the number that popped up in the error). They informed me that they are the wrong department to assist and referred me to customer care. That was a nightmare on it's own. The shortest time I held was 11 minutes before I gave up on someone picking up a phone. What do I have to do to get someone to help me?