RCS - ******!

It's very unfortunate and sad that loyal, innocent customers are still being ****** their hard-earned money. On 18/10/2021, my Mom and I visited Jet Store -The Grove Mall. We actually went to the store with intentions to close her Jet account. We were given a phone in the store to contact the relevant departments for assistance. Mom wanted to cancel the Jet Club fee and Family Provider Plan (underwritten by IUA Business Solutions)

Firstly, we contacted the Jet Club fee department and a lady by the name Samkelisiwe assisted by cancelling the subscription, but advised that it's not possible to close the Jet account until all the amounts outstanding have been paid and the account reflects a R0.00 balance. We were utterly shocked because mom had not used the account for purchases in a long time, so how could there be an amount owing besides the Family Provider Plan? Samkelisiwe could not explain, she also didn't understand after having looked at the account statement. Shuuuu!

We then contacted the IUA department, we first needed to know more about this 'Family Provider Plan ' policy. Consultant named Dianne explained what it entails BUT Mom does not recall ever signing up for such. Dianne mentioned that the policy was activated dating from the 90s, imagine! We asked Dianne to log a complaint call, we need Jet and IUA to furnish us with relevant documents /recording proving that Mom indeed signed up for the policy, OTHERWISE we demand every cent to be paid back! Dianne said she logged the call and we should receive an email confirming everything, mhhhh, to date we have not received any communication from IUA or Jet.

Jet recently sent a statement reflecting an amount of R356.03 owing. How can there be an amount owing that the customer supposedly needs to pay when there were amounts being disputed on the account? Jet should cancel the outstanding amount and close the account. It cannot happen that Mom has to pay R109.48 every month for an account which is not in use, doesn't make sense.