RK
Rodney K
1 reviews | Active since Jun 2016
28 May 2020, 07:54
RCS credit life- disgusting service
I owe R1000 on my Game RCS account. Im affected by Covid and loss of income. RCS comes with a credit life policy. I have app**** for credit life a month ago. I called rcs credit life fir a follow up and they said i need to be patient. I received an sms from rcs stating that i would be handed to the attorney for non payment. This is evidence that RCS is in efficient pathetic in their processes and client service. If the delay in payment is with rcs credit life, this should be dealt with between both departments instead of harrasing and threatening customers.
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
28 May 2020, 08:07Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply28 May 2020, 08:07
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RK
Rodney K's updateReviewer Update
30 May 2020, 07:29Good day
There is no point activating an automated response as if RCS is dealing with the complaint. Note that i have not yet been assisted by RCS.
There is no point activating an automated response as if RCS is dealing with the complaint. Note that i have not yet been assisted by RCS.
RK
Rodney K's update30 May 2020, 07:29
Reviewer Update
Good day
There is no point activating an automated response as if RCS is dealing with the complaint. Note that i have not yet been assisted by RCS.
There is no point activating an automated response as if RCS is dealing with the complaint. Note that i have not yet been assisted by RCS.
RK
Rodney K's updateReviewer Update
09 Jun 2020, 05:44Note that this matter has not been finalised and it has been 2 months now.
RK
Rodney K's update09 Jun 2020, 05:44
Reviewer Update
Note that this matter has not been finalised and it has been 2 months now.
RCS's replyOfficial
09 Jun 2020, 13:34Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
RCS's reply09 Jun 2020, 13:34
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
RK
Rodney K's updateReviewer Update
12 Jul 2020, 07:17Good day. This response is actually a lie as this complaint is not yet resolved.
It has been over 3 months that my account is outstanding and credit life was meant to pay the installments.
I received mails from Lloyd from the cards division saying the credit life is approved but i still receive calls for payment as their system is not updated for credit life to make payment.
Nobody responds to my mails regarding this as well.
I mean it is disgusting service that rcs sends you a mail confirming credit life approval but their systems is not updated and its been over 3 months.
This will be further disclosed to the media.
It has been over 3 months that my account is outstanding and credit life was meant to pay the installments.
I received mails from Lloyd from the cards division saying the credit life is approved but i still receive calls for payment as their system is not updated for credit life to make payment.
Nobody responds to my mails regarding this as well.
I mean it is disgusting service that rcs sends you a mail confirming credit life approval but their systems is not updated and its been over 3 months.
This will be further disclosed to the media.
RK
Rodney K's update12 Jul 2020, 07:17
Reviewer Update
Good day. This response is actually a lie as this complaint is not yet resolved.
It has been over 3 months that my account is outstanding and credit life was meant to pay the installments.
I received mails from Lloyd from the cards division saying the credit life is approved but i still receive calls for payment as their system is not updated for credit life to make payment.
Nobody responds to my mails regarding this as well.
I mean it is disgusting service that rcs sends you a mail confirming credit life approval but their systems is not updated and its been over 3 months.
This will be further disclosed to the media.
It has been over 3 months that my account is outstanding and credit life was meant to pay the installments.
I received mails from Lloyd from the cards division saying the credit life is approved but i still receive calls for payment as their system is not updated for credit life to make payment.
Nobody responds to my mails regarding this as well.
I mean it is disgusting service that rcs sends you a mail confirming credit life approval but their systems is not updated and its been over 3 months.
This will be further disclosed to the media.
RK
Rodney K's updateReviewer Update
19 Jul 2020, 11:22Good day. I require urgent response regarding this matter. It appears as if Game rcs credit life is ignoring my conplaints.
RK
Rodney K's update19 Jul 2020, 11:22
Reviewer Update
Good day. I require urgent response regarding this matter. It appears as if Game rcs credit life is ignoring my conplaints.