RCS Credit Life Claim Delays and Ongoing Collections Despite Submitted Claim

I am extremely disappointed with the handling of my Credit Life Insurance claim by RCS.

I submitted my Credit Life claim in July due to illness and was advised that the claim was being assessed. Since submitting the claim, I have repeatedly followed up but have not received a clear update regarding the status or outcome of the assessment.

What is particularly concerning is that while the claim remains unresolved, I continue to receive collection calls from the RCS collections department demanding payment on the account. To make matters worse, I recently received communication warning that my Credit Life policy may lapse due to non-payment.

This situation makes little sense. The purpose of Credit Life Insurance is to provide assistance when a customer experiences circumstances such as illness that affect their ability to meet their financial obligations. Instead of receiving clarity and support, I am being subjected to ongoing collections and threats of policy lapse while my claim is still under review.

I am simply asking for:

* A clear update on the status of my claim. * Confirmation that collection activities will be suspended while the claim is being assessed. * Assurance that my Credit Life policy will not lapse due to delays in processing the claim. * A fair and timely resolution of the matter.

I hope RCS will urgently investigate this issue, provide feedback on my claim, and ensure that customers facing genuine medical challenges are treated fairly and with compassion.