1 reviews | Active since Aug 2013

31 May 2023, 10:14

RCS CREDIT CARD SELF SERVICE

Item: RCS
Rating: 2
Author: irene K

My mum had such good service in obtaining a credit card through RCS until it came to registering for self service - it is impossible and no amount of phone calls or emails is sorting the issue out, she cannot pay, get statements or any information on this card because of their app being offline the whole time, or keeps on sending error messages - we have been trying for days to get this sorted out and to no avail - this is very frustrating

Helpful (0)

Replies (8)

RCS's replyOfficial

31 May 2023, 10:59

Good day,

Thank you for your email.

Your complaint is currently still in progress and feedback will be provided once resolved.

Please accept my apologies for the delay.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,
RCS Group

RCS's reply31 May 2023, 10:59

Official

irene K's updateReviewer Update

06 Jun 2023, 16:22

Been days now and still not resolved, still shows offline or not responding at all

irene K's update06 Jun 2023, 16:22

Reviewer Update

Been days now and still not resolved, still shows offline or not responding at all

irene K's updateReviewer Update

04 Jul 2023, 12:25

Never resolved, given up on trying to get access to their so called online self help - very dissappointing

irene K's update04 Jul 2023, 12:25

Reviewer Update

Never resolved, given up on trying to get access to their so called online self help - very dissappointing

RCS's replyOfficial

04 Oct 2023, 12:10

Hi Irene

We would like to know if your matter was resolved?

Regards
RCS cards

RCS's reply04 Oct 2023, 12:10

Official

Hi Irene

We would like to know if your matter was resolved?

Regards
RCS cards

RCS's replyOfficial

05 Oct 2023, 16:32

Hi Irene

We have no account information of your mother.

Please provide us with the account details in order for us to assist.

Regards
RCS Cards

RCS's reply05 Oct 2023, 16:32

Official

Hi Irene

We have no account information of your mother.

Please provide us with the account details in order for us to assist.

Regards
RCS Cards

RCS's replyOfficial

09 Oct 2023, 11:43

Hi Irene, let's fix it. I will contact the relevant team and sort out the issue for you.

RCS's reply09 Oct 2023, 11:43

Official

Hi Irene, let's fix it. I will contact the relevant team and sort out the issue for you.

irene K's updateReviewer Update

09 Oct 2023, 15:19

WOW!!! Thank you so much Bradley, this was resolved finally and the whole process was initiated from your side after we just gave up, thank you so much for your assistance

irene K's update09 Oct 2023, 15:19

Reviewer Update

WOW!!! Thank you so much Bradley, this was resolved finally and the whole process was initiated from your side after we just gave up, thank you so much for your assistance

RCS's replyOfficial

09 Oct 2023, 15:42

Thanks for the compliment Irene, we are focused on getting this right, so it's good to hear that we are succeeding.

RCS's reply09 Oct 2023, 15:42

Official

Thanks for the compliment Irene, we are focused on getting this right, so it's good to hear that we are succeeding.