WvdW
Wynand van der Westhuizen
1 reviews | Active since Sept 2015
14 Dec 2021, 12:56
RCS Credit Card issues
I made a settlement payment to my RCS credit card on the18th of November 2021. The payment was still not allocated to my Card. Several Emails and phone calls were made. The issue remains unresolved with nobody that can supply any real feedback on why there is a delay
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
14 Dec 2021, 13:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 Dec 2021, 13:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
WvdW
Wynand van der Westhuizen's updateReviewer Update
14 Dec 2021, 13:26Good day
I have received the same reply on email but nothing gets resolved.
On every email and on every phone call I get told the matter was escalated but nothing happens after the escalation!!!
I have received the same reply on email but nothing gets resolved.
On every email and on every phone call I get told the matter was escalated but nothing happens after the escalation!!!
WvdW
Wynand van der Westhuizen's update14 Dec 2021, 13:26
Reviewer Update
Good day
I have received the same reply on email but nothing gets resolved.
On every email and on every phone call I get told the matter was escalated but nothing happens after the escalation!!!
I have received the same reply on email but nothing gets resolved.
On every email and on every phone call I get told the matter was escalated but nothing happens after the escalation!!!
RCS's replyOfficial
15 Dec 2021, 16:46 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply15 Dec 2021, 16:46
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS