AS
Armand S

1 reviews | Active since Jan 2016

20 Nov 2023, 20:15

RCS Credit Card

I have a Makro Credit Card where by i have a budget option. I have selected this option over a period of 24 month's My last payment for this 24 months budget option was on the 1 Nov 2023. I receive my Statement to find that my 24-month period was now 25 months at the end of November 2023 because of interest where you pay your account and after 24 months the account i paid up but RCS extend to 25 months of interest so when it come to end of November you are going to pay interest again on the interest so it extend to end December . This mean you will never paid your account of in the arrangement you have made with RCS Credit Card. .

When i bring this under the callcente they dont know anything of how to calulate a 24-month budge repayment, nor do they understand that you select 24 months to make sure all get paid in 24 months. I spoke to a call-centre manager that promise me He WILL call me before3 17:00 (close of business) Never happen . Please be careful when you want to use RCS. I will say never use them at All.

0
Replies (5)
RCS
RCS's reply21 Nov 2023, 10:55
Official
Good day, 

We herewith acknowledge receipt of your complaint. 

We will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.

Kind Regards,RCS Group 
RCS
RCS's reply21 Nov 2023, 11:50
Official
Good day,

We are pleased to inform that your complaint has been resolved. 

We trust you find the above in order. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind regards, RCS Cards 

AS
Armand S's update22 Nov 2023, 10:20
Reviewer Update
I still have not receive any promise documentations from the RCS group that the process was follow up and i was contact and advise that the query was confirm.

I also request a email state what will be done on my account. You can't trust ANY one at RCS. WHen i call this morning the person i have called yesterday 21/11/2023 is in a meeting and need to take a message, after and 2 hour wait i call back and now the person is on leave today. Have spoken with two call centre agents. :(

I need RCS to call me ASAP before I go to Ombudman and lay a formal complained after that i will go to the Police and open a ***** case.
RCS
RCS's reply22 Nov 2023, 11:02
Official
Hi Armand. My name is Victor. I'm sorry that you have not been assisted sooner. Let me look into this for you. I will investigate and once I have an update, I will contact you via the details that you ave provided here.
RCS
RCS's reply22 Nov 2023, 11:42
Official
Hi Armand I'm pleased that we were able to resolve this issue for you. Please look out for an email from me.Once again sincere apologies for the inconvenience caused.