RCS Complaint regarding Closure of Account

<p>I have had a game account for a few years and 2 weeks ago, I paid off the account and decided to close it. I enter the Game Store and went to the credit department and told him I wanted to close the account. They advised me that I had to contact RCS to close the account and email ********** along with a letter explaining that I want to close the account, proof of payment and a copy of my ID. I emailed that information through on the 30th May 2017. The next day I had not received a response so I emailed again asking if they recieved my email regarding closure of the account. On the 5th June, I phoned the RCS group contact number 0861-729-727 and after 20 minutes of no ansewer, I hung up. I then email again on the 6th June asking for a response. I also added a message on RCS's website contact page asking for assistance. I still have not had any response regarding closure of my acccount. How do I close my account?</p>