RCS - COMPLAINT - NO ACTION FOR A MONTH - Numerous follow ups

I am waiting since July 2019 for RCS to rectify their mistake with the Credit Bureaus. I phoned Transunion this morning 12 Aug 2019 to find out if they even requested for the Transunion to remove the adverse information, and Transunion confirmed that RCS did not. Transunion stated that they can have this rectified within 7 days if RCS requests this to be removed. Transunion stated that I cant do this directly...it must come from RCS. RCS sent me a paid up letter on 3 August 2019. They admitted that they made the mistake with the arrears amount of R720.70 sitting on the credit bureaus as an arrears amount. The Paid up letter took a while to get to me...now they have not even contacted the credit bureaus at this stage to rectify their mistake. Everytime I follow up I get the answer "it has been sent to the relevant department to sort out"" RCS PLEASE SEND AN EMAIL TO OBTAIN FURTHER INFORMATION.