RCS COMPLAINT

I have a Game loan with RCS whom I contacted to make a payment arrangement a few months ago during this difficult time due to Covid 10 but was told this was not possible as the account was too new. A month later they called asking for payment when eventually they agreed to restructure the account. Since then after numerous calls to them with promises for someone to contact me and after sticking to my monthly payment with the new restructured installment amount, the restructuring has not been finalised I have been listed negatively with Transunion and I am being hounded with calls from MBD as the account has now also been handing over. Very frustrating having to call RCS daily with nobody being able to give me the correct information DONT KNOW WHAT MORE TO DO??