RCS clueless and arrogant customer service staff

<p>I have tried for days to just find 1 person between departments back and forth to take a backstep and guinenly try to understand my problem, they maintain that they are right without making any effort to understand the issue. They listed me on ITC as a slow payer which was incorrect, but even after sending them all relevant documents and 6-8 hours of telephone calls they still maintain that i must call someone else, which I will do now, but they could have made this process so much easier if they where just willing to listen, which is what i thought customer service is all about. The famous/rockstar profile floor supervisors are completely inaccesible even requesting numerous times to speak to them, they rather relay there arrogance via there call center agent buffers instead of trying to help the customer. If this was my business I would be very worried about the future as people wont stand for this poor services and arrogance for too long</p>