RCS CLOSING ACCOUNTS ********LY WITHOUT CONSENT

Please note I was at an Edgars Store on Saturday and wanted to make use of my Edgars card that I have had for numerous years.

Once I spent over an hour fittings close and wanted to pay I was told my account was closed by the customer service kiosk.

They then told me I have to re-apply for a new account because I have not used my account for a while and did not want to give my Edgars Account Card back as the account is now closed. Please note it was Covid Lockdown therefore not going to stores and nowhere was I emailed or phoned to receive my consent to close my account.

I will not go through the whole hassle again to apply for a new account as I have been a good payer with no defaults.

Please reactivate my 6 months interest free account with immediate effect and send me a new store card that was ********ly taken away from me to start making use again as per my initial agreement with Edgars or give me proof of my consent to close my account.

If the above cannot be done I will take further steps against RCS / Edgars as this was not done ********ly.