RCS Claims. No service at all.

Pathetic service from RCS. After numerous phone calls asking me to pay and me telling them I have submitted my claim to their claims department nearly 2 months ago already. Today I received an SMS saying my account has been handed over. What's the point in paying for Insurance and they can't even assist you when you need it.

I have explained over and over again I'm unemployed at the moment and I am currently looking for work. Also said that as soon as I have a paying job again I will settle the account and close it completely no point in having an account with zero assistance. Since I submitted my documents on 15/05/2020 I received a response on 05/06/2020 that documents have been received. Nothing has transpired since then. Just nuisance phone calls having to tell them over and over to contact the Claims department.

I am not resubmitting documents as they should have it regarding their response. If they want the documents I'll resend the originals. Nothing has changed since then.

They cannot use COVID-19 as an excuse, as banking institutions gave credit relief within a few days after applying. I do know that RCS is not a banking institution but the service from the claims department is severely lacking.

Email Response: Note No Reference Number Good Day

Please be advised all your required documentation was received and your claim is being processed

Many thanks

Kind regards

RCS Insurance Team