FL
Felicity L
1 reviews | Active since Oct 2020
01 Oct 2020, 21:29
RCS CLAIMS
I am absolutely so disgusted with the rcs loss of income claim department. They have no idea what they are doing.I have been waiting for feedback since June 2020. Only receive calls from the collections department asking for money.I app**** for housing and due to rcs incompetence saying I am in arrears was turned down. My insurance was paid up every month for years that I was dealing with them. To date no feedback on claim even phoning them doesn't help.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
02 Oct 2020, 07:58Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply02 Oct 2020, 07:58
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
FL
Felicity L's updateReviewer Update
02 Oct 2020, 09:44Hi
ESCALATED to who and what?
I have always been an independent person.. but now due to your unprofessional services, I have had to loose my home and am currently living in a spare bedroom at a friends house. This is due to RCS bad listing my name and my application to rent a low cost home is been declined.
For the past 5 months you keep saying my claim is escalating. How many departments or persons does this escalate to... as it just keeps escalating?
I use this word escalating because it aeems to ne just a word that everyone at your department seems to new taught to use. ... it's just basically a word used by you and your team to keep your clients hanging on to hope and to shut them up.
I can guarantee that I would never in my entire life recommend your services to anyone.
ESCALATED to who and what?
I have always been an independent person.. but now due to your unprofessional services, I have had to loose my home and am currently living in a spare bedroom at a friends house. This is due to RCS bad listing my name and my application to rent a low cost home is been declined.
For the past 5 months you keep saying my claim is escalating. How many departments or persons does this escalate to... as it just keeps escalating?
I use this word escalating because it aeems to ne just a word that everyone at your department seems to new taught to use. ... it's just basically a word used by you and your team to keep your clients hanging on to hope and to shut them up.
I can guarantee that I would never in my entire life recommend your services to anyone.
FL
Felicity L's update02 Oct 2020, 09:44
Reviewer Update
Hi
ESCALATED to who and what?
I have always been an independent person.. but now due to your unprofessional services, I have had to loose my home and am currently living in a spare bedroom at a friends house. This is due to RCS bad listing my name and my application to rent a low cost home is been declined.
For the past 5 months you keep saying my claim is escalating. How many departments or persons does this escalate to... as it just keeps escalating?
I use this word escalating because it aeems to ne just a word that everyone at your department seems to new taught to use. ... it's just basically a word used by you and your team to keep your clients hanging on to hope and to shut them up.
I can guarantee that I would never in my entire life recommend your services to anyone.
ESCALATED to who and what?
I have always been an independent person.. but now due to your unprofessional services, I have had to loose my home and am currently living in a spare bedroom at a friends house. This is due to RCS bad listing my name and my application to rent a low cost home is been declined.
For the past 5 months you keep saying my claim is escalating. How many departments or persons does this escalate to... as it just keeps escalating?
I use this word escalating because it aeems to ne just a word that everyone at your department seems to new taught to use. ... it's just basically a word used by you and your team to keep your clients hanging on to hope and to shut them up.
I can guarantee that I would never in my entire life recommend your services to anyone.
RCS's replyOfficial
23 Oct 2020, 07:50 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply23 Oct 2020, 07:50
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS