CP
Candice P
1 reviews | Active since Jan 2014
09 Jan 2024, 18:31
RCS claims DEPT is a joke
Absolutely frustrating dealing with RCS claims dept. I've sent thru all documents needed and yet I keep getting automated replies asking for documents ... what the hell is going on . Where is the customer service ? Delayed replies . Incompetence . The worst !!!
Helpful (0)
Replies (8)0
Replies (8)
RCS's replyOfficial
10 Jan 2024, 10:41 Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
RCS's reply10 Jan 2024, 10:41
Official
Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
CP
Candice P's updateReviewer Update
10 Jan 2024, 12:03THESE COPY PASTE RESPONSES ARE ANNOYING . DO BETTER !!
CP
Candice P's update10 Jan 2024, 12:03
Reviewer Update
THESE COPY PASTE RESPONSES ARE ANNOYING . DO BETTER !!
RCS's replyOfficial
11 Jan 2024, 09:23Hi Candice,
I do apologize for the inconvenience and your account has been escalated to the superiors claims department for further assistance.
Regards,
RCS Group
I do apologize for the inconvenience and your account has been escalated to the superiors claims department for further assistance.
Regards,
RCS Group
RCS's reply11 Jan 2024, 09:23
Official
Hi Candice,
I do apologize for the inconvenience and your account has been escalated to the superiors claims department for further assistance.
Regards,
RCS Group
I do apologize for the inconvenience and your account has been escalated to the superiors claims department for further assistance.
Regards,
RCS Group
RCS's replyOfficial
11 Jan 2024, 09:38 Good morning Ms. Petersen,
Thank you for contacting our Media Team.
Kindly be advised that we have send you an email.
Regards, Nicole
Thank you for contacting our Media Team.
Kindly be advised that we have send you an email.
Regards, Nicole
RCS's reply11 Jan 2024, 09:38
Official
Good morning Ms. Petersen,
Thank you for contacting our Media Team.
Kindly be advised that we have send you an email.
Regards, Nicole
Thank you for contacting our Media Team.
Kindly be advised that we have send you an email.
Regards, Nicole
CP
Candice P's updateReviewer Update
11 Jan 2024, 15:02I have not received anything.
CP
Candice P's update11 Jan 2024, 15:02
Reviewer Update
I have not received anything.
RCS's replyOfficial
11 Jan 2024, 15:46Good day Candice,
Please accept our sincere apologies for the inconvenience experienced.
The claim supporting documents have been received and we have escalated your account to the relevant department.
We trust that the matter will be resolved to your satisfaction.
Regards,
RCS Group
Please accept our sincere apologies for the inconvenience experienced.
The claim supporting documents have been received and we have escalated your account to the relevant department.
We trust that the matter will be resolved to your satisfaction.
Regards,
RCS Group
RCS's reply11 Jan 2024, 15:46
Official
Good day Candice,
Please accept our sincere apologies for the inconvenience experienced.
The claim supporting documents have been received and we have escalated your account to the relevant department.
We trust that the matter will be resolved to your satisfaction.
Regards,
RCS Group
Please accept our sincere apologies for the inconvenience experienced.
The claim supporting documents have been received and we have escalated your account to the relevant department.
We trust that the matter will be resolved to your satisfaction.
Regards,
RCS Group
CP
Candice P's updateReviewer Update
16 Jan 2024, 03:04I HAVE ONCE AGAIN FROM (***) , SENT ALL DOCUMENTS 4 DAYS AGO AND NO STILL RESPONSE TO MY QUERY
CP
Candice P's update16 Jan 2024, 03:04
Reviewer Update
I HAVE ONCE AGAIN FROM (***) , SENT ALL DOCUMENTS 4 DAYS AGO AND NO STILL RESPONSE TO MY QUERY
RCS's replyOfficial
16 Jan 2024, 09:04 Good day Candice,
Please accept our sincere apologies for the inconvenience experienced.
The claim supporting documents have been received and your account claim is with the assessor. The feedback will be provided as soon as it is finalized.
We trust that the matter will be resolved to your satisfaction.
Regards,
RCS Group
Please accept our sincere apologies for the inconvenience experienced.
The claim supporting documents have been received and your account claim is with the assessor. The feedback will be provided as soon as it is finalized.
We trust that the matter will be resolved to your satisfaction.
Regards,
RCS Group
RCS's reply16 Jan 2024, 09:04
Official
Good day Candice,
Please accept our sincere apologies for the inconvenience experienced.
The claim supporting documents have been received and your account claim is with the assessor. The feedback will be provided as soon as it is finalized.
We trust that the matter will be resolved to your satisfaction.
Regards,
RCS Group
Please accept our sincere apologies for the inconvenience experienced.
The claim supporting documents have been received and your account claim is with the assessor. The feedback will be provided as soon as it is finalized.
We trust that the matter will be resolved to your satisfaction.
Regards,
RCS Group