Rcs claims

Hi there. I was put on lay off from the 1st of May 2020. I made a claim with the RCS insurance. A month later I had had no response from RCS. I called to enquire about my claim. Then I was told my application was incomplete. I checked my initial application and the forms that they said was not there was attached in the mail. I forwarded the mail again and called afterwards. I was then told my claim is in the final stages. Until now I haven't had any feedback. My card is blocked but they are still taking their money every month. And no communication from RCS. They are giving the worst service possible and taking insurance money from the customer for nothing.