CO
Candice O'Dea

1 reviews | Active since Mar 2021

18 Mar 2021, 09:46

RCS / Cash Loan

I have tried since the 1st March to get a "Cash Loan", I app**** 5 times and still today 18th March NO ONE at RCS can tell me when the Money will be paid into my Account. Just love the service, when you apply they take the amount off your account and its on the Statement from the day you apply BUT NOT MONEY.

I have asked every time I call in to speak to a Supervisor or Manager and they tell the person I'm dealing with that they cant talk to me, they so busy or they only come in at 9am. What kind of service?

Today when I called in I made it very clear I want to speak to a Supervisor or Manager and get told that Marco Davy will call me back, its been a hour and I have had NO CALL. RCS service, there is no service.

0
Replies (3)
RCS
RCS's reply18 Mar 2021, 09:52
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

CO
Candice O'Dea's update18 Mar 2021, 10:20
Reviewer Update
OMW, I cant believe this. I get a call from a Consultant that was told by Marco Davy to call me coz he does not want to call me. I'm sorry am I not the Customer here!!!!

RCS
RCS's reply05 May 2021, 17:02
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS