RCS Cash advance

App**** for cash advance on my RCS account on the 2nd Jan 2020, I was told funds will be in my account after 48 hours, I called in today to check progress and told to call again after 11am as the report for all cash advances for last week will be available, I call in again and I was told nothing is showing on record and I have to apply again and wait another 48hours. No apology for the inconvenience caused. They made me feel like they are doing me a favor and don’t need my business.