RCS CASH

Good day I made a cash advance request on Sunday 2019/06/09 in the morning, and was told that this will reflect in 24-48 hours. I waited, sent them an email on the 11th to ask for a reversal if they cant sort this out, no response, I called them on the 12th and some guy called Nazeem told me it will reflect on Wednesday, the bank is still verifying, Nothing has come through. I'm shocked cos they debit the same account every month. Please reverse the funds. I cannot pay for something I did not use.