SC
Sean C

1 reviews | Active since Sept 2011

11 Jan 2020, 10:10

RCS Cards Terrible Customer service, no Communication

I went to fill my vehicle with funds remaining on my RCS card which I had used on Tuesday at an Engen, I had checked my available funds and filled my vehicle with the available amount, my card was declined and after the second check for funds and attempted swipe I received an SMS stating my purchase was declined as my card was old and needed to be replaced, Which means your account is blocked, your card is blocked and i am literaly left *****ed over by a company I have been using for a long time without any prior notification or communication and no way to get the fuel out of my vehicle so that i can leave, this must be one of the worst experiences I have had in a long time from a financial institue i have been supporting for a long time. Thanks RCS for making me look stupid and leaving me stranded

0
Replies (2)
RCS
RCS's reply11 Jan 2020, 12:03
Official
Good day 
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS
RCS's reply17 Jan 2020, 13:12
Official
 Good day  We are pleased to inform you that your complaint has been resolved.                 Please accept our apologies for the inconvenience this may have caused you.  I trust you find the above in order.  Kind Regards, RCS CARDS