1 reviews | Active since Sept 2011
RCS Cards Terrible Customer service, no Communication
I went to fill my vehicle with funds remaining on my RCS card which I had used on Tuesday at an Engen, I had checked my available funds and filled my vehicle with the available amount, my card was declined and after the second check for funds and attempted swipe I received an SMS stating my purchase was declined as my card was old and needed to be replaced, Which means your account is blocked, your card is blocked and i am literaly left *****ed over by a company I have been using for a long time without any prior notification or communication and no way to get the fuel out of my vehicle so that i can leave, this must be one of the worst experiences I have had in a long time from a financial institue i have been supporting for a long time. Thanks RCS for making me look stupid and leaving me stranded
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
