Rcs cards settlement request not helpful

Hi im a sanlam money saver client. I have an outstanding balance that I would like to settle. I have been receiving calls from ARA debt management. The account was handed over. Im getting sms from RCS on a daily basis also. I would like to settle my sanlam money saver account and request a 50% discount. ARA debt management has been no help to me at all. I am still waiting for the settlement letter from them. Rcs please help me. I called the customer care bt never get transferred to a human. Help! I want to settle and my credit profile to be updated.