GR
Gerald R
1 reviews | Active since Mar 2011
29 Mar 2021, 10:45
RCS Cards loss of income policy
I lost my employment last year and after complaining on this platform RCS accommodated me with a 3 month breather, which started in Dec 2020 and ended 2021. This was great however there is an insurance policy on my account to cover loss of income. Since mid February 2021 in have been trying to contact RCS cards to get this resolved and finalised. Trying by phone is useless and emails do not get answered. Their debit order will be deducted from my account this month and will be unpaid. I am at loss for words and would like some advise.
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Replies (2)
RCS's replyOfficial
29 Mar 2021, 13:15Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply29 Mar 2021, 13:15
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
14 Apr 2021, 14:34Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS
RCS's reply14 Apr 2021, 14:34
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS