RCS Cards *****!

A few weeks ago I decided that I needed to purchase a new vehicle. My vehicle finance application was rejected because of my low credit score which was caused by outstanding debt at CTM. It looks like an account was opened using my name and other details although I have never opened an account neither have I ever requested such an account to be opened. When I called RCS I was advised to send an affidavit, copy of ID and 3 signatures to the ***** department- although I wasn’t happy with sending my ID copy because it doesn’t make sense how thorough investigations and checks are not conducted before any new accounts are approved. I have since not received any correspondence from the ***** department. I would like to have this mess resolved urgently!