AW
Alex W

1 reviews | Active since Oct 2011

16 Oct 2015, 10:08

RCS Cards, Charges they dont mention

I know that the Dion Wired Card is administered through RCS, but I bought a fridge from Dion Wired on a Dion Wired Card (RCS). I then went back a few days later to settle my account. The assistant at Dion Wired called through for a settlement figure and the full amount of the settlement figure was paid on 25/09/2015. I then received an account from RCS saying I still owe them R100.01. They had not included the activation charge in my settlement. I don't see how I can be help responsible for this and will take this to the Ombudsman if needed. I definitely do not recommend anyone getting a Dion Wired Card or any sort of RCS card as its just a *******!!! I want the account closed!

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Replies (1)
RCS
RCS's reply19 Oct 2015, 10:49
Official
Hello Mr_SA,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group