AS
Athule S
1 reviews | Active since May 2017
28 May 2022, 14:34
RCS cards account failing customer service
Good day, I had an account with RCS cards of which they credited Cotton On Ref ***, Account paid in full on April the 29th 2021, To this day I have been trying to resolve the matter to get help, but no one my credit portfolio still shows I owe them, I have emailed recoveries department, their claims department, I have tried all I could to get hold of them but no help. This is not a good situation, i have all documentation to support my query with them. i need help
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Replies (2)
RCS's replyOfficial
30 May 2022, 10:45Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS's reply30 May 2022, 10:45
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
AS
Athule S's updateReviewer Update
30 May 2022, 12:50I have contacted the relevant queries or recoveries department, and they told me that due the settlement that was done 29th of April 2021 was given a discount , now they need to write off the amount off, this is what they told me last year, my credict portfolio still refless Three thousand five hundred and thirty-seven and no update has been made or acknowledging the 13months of no update. i really need to be assisted regarding the matter my email address is sibindlanaa on g mail .
AS
Athule S's update30 May 2022, 12:50
Reviewer Update
I have contacted the relevant queries or recoveries department, and they told me that due the settlement that was done 29th of April 2021 was given a discount , now they need to write off the amount off, this is what they told me last year, my credict portfolio still refless Three thousand five hundred and thirty-seven and no update has been made or acknowledging the 13months of no update. i really need to be assisted regarding the matter my email address is sibindlanaa on g mail .