RCS Card (PNB Paribas) service appalling!

In April 2022, there was ********** activity on my RCS account (>R30,000+), which after 2 months, no mail or any calls to explain what happened. In the interim, the call centre lady (preoccupied with a baby in the background) assisted with 'cancelling' the debit order as the payment on the account was escalated by R30,000. The lady cancelled my Marko card debit order, and not the RCS account, resulting in an inflated debit order going through the RCS account, and a missed payment on the Marko card. This is affecting my credit score!! I have communicated this to the manager details given, to absolute ZERO response. Disgusting.

Needless to say, both the RCS card and the Marko cards were blocked, and after 10 months and no correspondence, apology or any update, I am trying to get new cards. The call centre in Cape Town will only do one card at a time, I.e. call back and start again for the 2nd card. Its taken an hour for the first, the operator at the call centres name is Jerome. What a joke, and you can only go to a store for assistance. Poor guys deal with this incompetence everyday. The service fees are high for these accounts... NO VALUE HERE!!

I would not recommend it!! Really not happyat all!