RCS card not working online.

I app**** for and recieved my RCS card last week. Since then in the week I have had it I have been unable to use it to make an online purchase. First my contact number was incorrect. (Not sure how as it was used to verify my id) and I could not get one time pins. Then I got one time pins and after numerous phone calls eventually I was told my card is active I can use it and so I waited and tried it. It still did not work. Then I called again and a a lady told me I must use it instore first. I did that. And still could not use it to make online purchase. So I called again and was told I must register for an online app in order to use it online. I have used over 2 hours worth of airtime In a week to try sort this out. Do the RCS customer support get any training at all? This is a major head ache just to try use the card and then you get charged an initiation fee and over 21% interest . What about my time I wasted trying to get help? What about my airtime I used? Really sub par financial company. I am seriously upset.