LS
Lu S
1 reviews | Active since Mar 2009
10 Apr 2026, 13:16
RCS card blocked due to RCS error
I received a sms yesterday with this : We apologise for a technical issue on the self-service platform that caused a duplicate payment on your Makro Credit, incorrectly increasing your available credit. We've blocked your card until this is resolved. Please contact us if you need to transact in the interim. NCRCP38
My account is still blocked due to this issue kn your side. I can't even access the app.
I can't get hold of anyone at your call centre and my emails to your complaint department goes unanswered.
Can someone please update me on what's going on with my RCS card and when will the block be removed?
Please contact me by email.
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RCS's replyOfficial
10 Apr 2026, 13:28Good day Mr. Luhan Stoop,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply10 Apr 2026, 13:28
Official
Good day Mr. Luhan Stoop,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group