MZ
Mandisa Z
1 reviews | Active since Oct 2014
02 Aug 2019, 15:12
RCS Card Blocked
I tried to purchase airtime and my RCS card got blocked. I called to unblock it and my call got disconnect. When I called back I was told I could no longer unblock it. I will have to email my ID copy to the ***** Department, which I did on the 09 July 2019. To date I have not received any feedback from RCS and my card is still blocked.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
04 Aug 2019, 10:27Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
Best regards,
RCS's reply04 Aug 2019, 10:27
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
Best regards,
MZ
Mandisa Z's updateReviewer Update
13 Aug 2019, 17:02Hi
My card is still blocked, I have tried calling the customer service but I can't get through , I have been on hold for 15 minutes , waiting for my call to be routed to a consultant.
My card is still blocked, I have tried calling the customer service but I can't get through , I have been on hold for 15 minutes , waiting for my call to be routed to a consultant.
MZ
Mandisa Z's update13 Aug 2019, 17:02
Reviewer Update
Hi
My card is still blocked, I have tried calling the customer service but I can't get through , I have been on hold for 15 minutes , waiting for my call to be routed to a consultant.
My card is still blocked, I have tried calling the customer service but I can't get through , I have been on hold for 15 minutes , waiting for my call to be routed to a consultant.
RCS's replyOfficial
26 Aug 2019, 11:31Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
Best regards,
RCS's reply26 Aug 2019, 11:31
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
Best regards,