RCS Card

On the 30th of January 2020 I received an SMS for a debit order for RCS Card. I was so surprised as I know I do not have an account with RCS. Upon calling their Call Centre I was advised that it is an account opened last year December. They confirmed that the account is in my names and I owe them R30K. When I requested for the account opening document I was referred to their ***** Department. It is a hustle to go through their ***** Department, I forwarded numerous emails which were not actioned. My name is already tarnished at the Credit Bureau, I am unable to apply for credit facilities. I feel my information have been compromised in terms of the Protection of Personal Information Act and this must be investigated to clear my name. I am not getting any joy from RCS ***** Department. There is no feedback from their side, I am the one doing follow ups with no results whatsoever. I believe I am protected as a customer by the Consumer Protection Act and I feel I am being treated unfairly. I am so disappointed and very frustrated because my life is put on hold because of loopholes on their part. Accounts are signed for and specific documents are required to open the account, how did they manage to open this account all that I am asking for is for RCS to clear my name and end my nightmare. Please help