RCS Card and Loan - Account Payments not updated for a month on there system - Now handed over to legal and yet paid ?

<p>Received an SMS and call from RCS that both card and Loan account is in arrears, did inform them several times to change my debit order details, not done. Called RCS and collection services on 22 July 2016, paid bith accounts arrears amounts and send proof of payments to RCS and Collection dept. Made another payment on 26 July for both account and also send info to be updated. Received an statement via email on 14 Aug showing account still in arrears, no payments received. Called on 19 Aug spoke to Mandy and asked what is going on, she then gave me again the email adresses to forward Proof of payments. 22 Aug i paid both accounts installments and again emailed it to be updated. Received sms again from Collections that account handed over on 22 Aug. Again i called both RCS and Collections and again nothing updated. No payments received. Again i emaild all the payments and got a read receipt on all emails, called in but now they say it can take up to 2 weeks to update account. this is now showing negative on my Credit rating. i am also charged interest on the incorrect amount, when asked about this i am told it will not be fixed. this is *******. Looks like RCS does not want to serve the customers. maybe someone must inform all the retail stores on how RCS is handling account issues. To date i could not get a answer on when this account will be updated.</p>