RN
Rolanda N
1 reviews | Active since Jan 2018
26 Nov 2019, 07:24
RCS Card Admin Incompetence
Stay away, worst administration and helpdesk. When I queried why my credit profile was not updated correctly and showed an incorrect outstanding amount, they rep**** that I can do it myself.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
26 Nov 2019, 08:32Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply26 Nov 2019, 08:32
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RN
Rolanda N's updateReviewer Update
07 Dec 2019, 10:53O yes, they contacted me! Please inform us exactly which credit bureaus, etc., etc. again with the "it is your problem" attitude. The same ones you always send details to! Get it off the same way you got it on. Update my profile as paid up.
RN
Rolanda N's update07 Dec 2019, 10:53
Reviewer Update
O yes, they contacted me! Please inform us exactly which credit bureaus, etc., etc. again with the "it is your problem" attitude. The same ones you always send details to! Get it off the same way you got it on. Update my profile as paid up.
RCS's replyOfficial
11 Dec 2019, 15:44Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply11 Dec 2019, 15:44
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RN
Rolanda N's updateReviewer Update
08 Mar 2020, 08:33Blatant lie, account still shows outstanding. I had to lodge a dispute via the credit bureau.
RN
Rolanda N's update08 Mar 2020, 08:33
Reviewer Update
Blatant lie, account still shows outstanding. I had to lodge a dispute via the credit bureau.