VC
Vonnie C
1 reviews | Active since Mar 2015
13 Nov 2023, 08:14
RCS - Cape Union Mart
I also have the same issue keep getting messages to pay my Cape Union Mart account and I have even send them the POP however no reply .
Helpful (0)
Replies (12)0
Replies (12)
RCS's replyOfficial
13 Nov 2023, 08:19Good day,
We acknowledge receipt of the complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards RCS Group
We acknowledge receipt of the complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards RCS Group
RCS's reply13 Nov 2023, 08:19
Official
Good day,
We acknowledge receipt of the complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards RCS Group
We acknowledge receipt of the complaint.
We will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.
Kind Regards RCS Group
VC
Vonnie C's updateReviewer Update
13 Nov 2023, 15:16This morning I received an email saying I need to send proof of payment which I have done and guess what? I received a call this afternoon from their debt collection where I explained payment was done on the 31st of October and I was informed that he can not assist me because it is another department.
VC
Vonnie C's update13 Nov 2023, 15:16
Reviewer Update
This morning I received an email saying I need to send proof of payment which I have done and guess what? I received a call this afternoon from their debt collection where I explained payment was done on the 31st of October and I was informed that he can not assist me because it is another department.
RCS's replyOfficial
13 Nov 2023, 15:25Good day,
Please refer to the information provided in the email as the proof of payment provided does not contain all the required details.
Kind regards,
RCS Group
Please refer to the information provided in the email as the proof of payment provided does not contain all the required details.
Kind regards,
RCS Group
RCS's reply13 Nov 2023, 15:25
Official
Good day,
Please refer to the information provided in the email as the proof of payment provided does not contain all the required details.
Kind regards,
RCS Group
Please refer to the information provided in the email as the proof of payment provided does not contain all the required details.
Kind regards,
RCS Group
VC
Vonnie C's updateReviewer Update
14 Nov 2023, 12:56AGAIN not resolved yet received a letter today they putting my account on hold. I have sent them VARIOUS proof of payments.
VC
Vonnie C's update14 Nov 2023, 12:56
Reviewer Update
AGAIN not resolved yet received a letter today they putting my account on hold. I have sent them VARIOUS proof of payments.
RCS's replyOfficial
14 Nov 2023, 13:17Good day,
Thank you for your message. Please accept our apologies for the delay.
The payment details have been escalated to the relevant department for further assistance.
We will provide you with feedback as soon as the matter has been finalised.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
Thank you for your message. Please accept our apologies for the delay.
The payment details have been escalated to the relevant department for further assistance.
We will provide you with feedback as soon as the matter has been finalised.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
RCS's reply14 Nov 2023, 13:17
Official
Good day,
Thank you for your message. Please accept our apologies for the delay.
The payment details have been escalated to the relevant department for further assistance.
We will provide you with feedback as soon as the matter has been finalised.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
Thank you for your message. Please accept our apologies for the delay.
The payment details have been escalated to the relevant department for further assistance.
We will provide you with feedback as soon as the matter has been finalised.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards RCS Group
VC
Vonnie C's updateReviewer Update
15 Nov 2023, 09:05Guess what I have received another SMS this morning to find out when payment can be expected.
VC
Vonnie C's update15 Nov 2023, 09:05
Reviewer Update
Guess what I have received another SMS this morning to find out when payment can be expected.
RCS's replyOfficial
15 Nov 2023, 09:20Hi Vonnie, I am Charne. I will resolve this for you and advise when it's done. Please look out for an email from me.
RCS's reply15 Nov 2023, 09:20
Official
Hi Vonnie, I am Charne. I will resolve this for you and advise when it's done. Please look out for an email from me.
RCS's replyOfficial
15 Nov 2023, 09:20Hi Vonnie, I am Charne. I will resolve this for you and advise when it's done. Please look out for an email from me.
RCS's reply15 Nov 2023, 09:20
Official
Hi Vonnie, I am Charne. I will resolve this for you and advise when it's done. Please look out for an email from me.
VC
Vonnie C's updateReviewer Update
15 Nov 2023, 10:01Good day thank you. I will await your email.
VC
Vonnie C's update15 Nov 2023, 10:01
Reviewer Update
Good day thank you. I will await your email.
RCS's replyOfficial
15 Nov 2023, 10:38Good day,
We have sent you an email with feedback.
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We have sent you an email with feedback.
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply15 Nov 2023, 10:38
Official
Good day,
We have sent you an email with feedback.
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We have sent you an email with feedback.
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
VC
Vonnie C's updateReviewer Update
15 Nov 2023, 11:01Good day, Thank you for your assistance Charne, much appreciate it
VC
Vonnie C's update15 Nov 2023, 11:01
Reviewer Update
Good day, Thank you for your assistance Charne, much appreciate it
RCS's replyOfficial
15 Nov 2023, 11:04Hi Vonnie, I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused. Please will you consider rating RCS again on this platform based on resolving this issue.
RCS's reply15 Nov 2023, 11:04
Official
Hi Vonnie, I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused. Please will you consider rating RCS again on this platform based on resolving this issue.