QH
Quantin H

1 reviews | Active since Jul 2015

01 Aug 2015, 06:07

Rcs cant help to close there own acount

closing my account. On sunday 26 july i went to nwj nortgate to close my account. They promised the would close it on monday. Yuesday i went to nwj woodmead. They told me they needed my id and they would drop it of at nwj northgate. I went again yo co virm my card was closed on wednesday. Friday i went again. Still my account was open. I phone nwj they tell me its rcs card deviaion problim. Rcs card say its nwj problim. Its saturday and still my card is not closed. I am tyerd of phoning and going into every stor to sort this out. On friday 4:30 pmi was invormed that i need to phone card devision urgently as there was a problem. I phone and they close at 4! I have contacted a lawer regarding this problem. And i will be leaving a revue on hallo peter. If ***** is commited on my name this will be posted on every news paper i can find. I am tyerd of people telling me its not there problem or there department. Sort it ou!!! I sould not be running around checking to see that another company is doing there work! RCS tells me its not there problem! NWJ tells me i need to phone RCS. This is insane!

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Replies (1)
RCS
RCS's reply01 Aug 2015, 14:10
Official
Hello Quantin888,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group