RCS cannot guarantee your account safety at all

After receiving a SMS that someone had purchased for R7000 on my account, I spent more than R100 worth of airtime and nearly 2 hours on hold with the RCS ***** department. Eventually I did get through to someone and the agent stopped my card and made sure advise that I continue paying my account even though the card has been stopped because this is the most important factor for them. No sorry for the inconvenience, just make sure to continue paying. As if I hadn't been inconvenienced enough, I was then instructed to go to my nearest Macro or Game store to log a dispute on the transaction. So this means I had to spend more money on diesel for my vehicle to go to a nearest branch. At the store I waited for an hour for the RSC sales rep to finish her lunch before she could assist me with my dispute. I completed the forms and provided all information required and was told that the investigation would take up to 21 days. Its been more than 21 days and had to follow up with the ***** department for feedback. More airtime and time wasted on hold. After getting through to an agent I was informed that my dispute has not been touched yet due to a backlog of issues pending on their side.

Let my experience and many others be a warning to all. If you have an existing account, settle it and close as quickly as possible and if you are thinking of opening one, do not do it. Not only can they not guarantee the safety of your credit and account but they also have zero customer service and have no intention of compensating you for your efforts and loss of money and time spent to log a dispute which is not fault to begin with.