RCS cancellations

The most pathetic customer service I've ever come across. In 2019 I attempted to close my account. I went to Dion Wired and did it over the phone. A few months later they contacted me, apparently my account was still open. I then went to Dion wired and closed it again because I don't have any evidence, and i got a reference number. Now 2 years later i get a call from the debt collectors claiming my account is still open and it looks they still claim admin fees every month for work they don't do. I do not recommend anybody to join RCS because when they have you in their clutches first of all they don't care and secondly they don't let you go. You are caught like a rat in a trap.