TF
Tyrone F

1 reviews | Active since Jun 2013

06 May 2021, 09:37

RCS can unwittingly help ********* get to your information

Be warned, be careful. They hold little or no protection against *****, and in so doing, they offer no protection of the privacy of your information. ********* can get to your information through them. I obtained a quotation from Coricraft on furniture - no detail given other than my name, email and telephone number. An ************ staff member of Coricraft then app**** for a RCS account on my name. Somehow, RCS must have linked it to previous information they have on me, and then app**** to my bank (Nedbank) for bank statements. All this without my consent. This is *****, and against the POPI Act, which comes into effect on 1 July 2021. Please be warned and be careful. They are supposed to be responsible. When I called RCS for information and assistance they failed to assist me as you have to go through a call centre who is inundated with queries and therefore they are not interested in you at all. All of a sudden everyone is unsure of what happened and has no information on this. Watch your back people. Protect your information!!

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Replies (1)
RCS
RCS's reply06 May 2021, 09:39
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group