RCS Call Centre Operators 3 out of 4 require retraining!

I became an unwlecome customer of RCS CARDS Registration Number *** apparently in September 2020 without them informing me. I was and still am a customer of the company previously known as Edgars since 2005. Needless to say when I contacted the service centre at RCS the call centre operators of the four I spoke to they were levels of rudeness which I can only translate as follows: Rude Ruder and Rudest. The first two when querying their names, they rudely muttered I just told you my name!" By the way RCS never sent me an e-mail indicating they were in charge of the "book"...the accounts. When I queried one of the call centre agents I think it was Kristen as to who phoned me and when........she could not provide me with the name of the person time or place.....conclusion they never called me. I must give kudoes to a lady known as Alliyah who was so polite and helpful........ she was an absolute angel.